Returns & Exchanges
Returns and Exchanges
Online
We are happy to offer exchanges or store credit on all items excluding earrings, skincare, custom orders and sale items. Return of goods for change of mind will be at the customers cost.
Any items returned must be in original condition and packaging.
If your purchased product is faulty due to manufacturing we will offer a refund or replacement of product, whichever is preferred and return of the goods will be at our cost. City Hall will organise the collection and return of faulty or damaged goods.
Items returned as an exchange or credit must be returned within 14 days.
Please email hello@cityhall.store with any queries or issues related to returns and exchanges.
In- store
We are happy to offer exchanges or store credit on all items excluding earrings, skincare, custom orders and sale items.
Any items returned must be in original condition and packaging and returned within 14 days of purchase.
If your purchased product is faulty due to manufacturing we will offer a refund or replacement of product, whichever is preferred.
Please email hello@cityhall.store with any queries or issues related to returns and exchanges.